Refund policy
Return and Refund Policy
Last updated: July 2026
Thank you for shopping with Parkin & Hill. This policy explains your cancellation, return and refund rights.
Contact Us Before Returning an Item
Please contact us before sending an item back so we can provide the correct return instructions and return address for your order.
Email: ParkinAndHill.shop@hotmail.com
Please include your name, order number and the item you wish to return. If an item is damaged, faulty or incorrect, photographs may help us resolve the issue more quickly.
Your Right to Cancel — UK Customers
If you are a UK consumer, you can cancel most online purchases within 14 days of receiving the goods, without giving a reason.
After telling us you wish to cancel, you normally have a further 14 days to return the goods.
Certain products are excluded from the cancellation right, including personalised or custom-made goods, perishable goods and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Change-of-Mind Returns
You may inspect and handle an item as you reasonably would in a shop. If the item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may reduce the refund to reflect any resulting loss in value where permitted by law.
Where possible, please return products with their original packaging and accessories.
Unless we agree otherwise, customers are responsible for the direct cost of returning goods when cancelling because they have changed their mind.
Faulty, Damaged, Incorrect or Misdescribed Goods
If your item is faulty, damaged, incorrect or not as described, please contact us as soon as possible.
UK consumer law provides additional rights for faulty or misdescribed goods. This includes a short-term right to reject qualifying faulty goods within 30 days in many circumstances, as well as rights to repair, replacement or other remedies after this period where applicable.
These statutory rights are not affected by this policy.
Where goods are faulty, damaged, incorrect or not as described, Parkin & Hill will cover reasonable return costs where required by law.
Refunds
For a valid cancellation, we will issue the refund within 14 days of receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever is earlier where applicable.
Refunds will be made to the original payment method.
Where you paid for standard delivery on the original order, the standard delivery charge will also be refunded when required by law. Any additional amount paid for an upgraded or premium delivery method does not have to be refunded beyond the cost of standard delivery.
Your bank or payment provider may take additional time to show the refund in your account.
Exchanges
We cannot guarantee direct exchanges. If an exchange is unavailable, you may return the original item in accordance with this policy and place a new order.
How to Cancel
You can cancel by emailing us at ParkinAndHill.shop@hotmail.com and clearly stating that you wish to cancel your order.
You may use the following wording if helpful:
“I hereby give notice that I wish to cancel my contract for the following goods: [product]. Ordered on/received on: [date]. Name: [name]. Address: [address]. Order number: [order number].”
You do not have to use this wording as long as your decision to cancel is clear.
Contact
For return and refund enquiries:
ParkinAndHill.shop@hotmail.com
Please include your order number when contacting us.