What products do you sell?
Parkin & Hill offers a carefully selected range of practical fishing gear, including fishing bags, tackle storage and accessories for everyday anglers.
How long does UK delivery take?
Estimated UK delivery is currently 5–10 business days.
Delivery estimates are not guaranteed arrival dates and may occasionally be affected by carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.
How much does UK delivery cost?
Standard UK delivery is £4.99.
UK orders of £50 or more qualify for free delivery.
Any applicable delivery charge will be shown before payment is completed.
Can I track my order?
Tracking information will be provided by email when tracking is available for your order.
Please allow some time for tracking information to update after dispatch.
Do you deliver outside the United Kingdom?
Available international destinations and delivery options are shown during checkout.
Product availability and delivery services may vary depending on the destination.
Will I need to pay customs charges?
International orders may be subject to local import duties, taxes or customs charges.
Where these charges are not collected during checkout, the recipient may be responsible for paying them.
Why have items from my order arrived separately?
Orders containing multiple products may occasionally arrive in separate parcels.
Where available, separate tracking details may be provided.
Can I change my delivery address?
Contact ParkinAndHill.shop@hotmail.com as soon as possible after placing your order.
We will try to help, but address changes cannot be guaranteed once an order has entered processing or been dispatched.
Can I cancel my order?
Contact us as soon as possible if you wish to cancel before dispatch.
UK consumers also have statutory cancellation rights for most online purchases. In most cases, you may tell us that you wish to cancel within 14 days of receiving your goods and then have a further 14 days to return them.
Certain products are excluded from this right.
Please see our Returns & Refunds Policy for full details.
What happens if my product arrives damaged, faulty or incorrect?
Email ParkinAndHill.shop@hotmail.com with your order number and details of the issue.
Photographs of the product, packaging and delivery label may help us resolve the issue more quickly.
Your statutory consumer rights are not affected.
How do I request a return?
Contact ParkinAndHill.shop@hotmail.com before returning an item so we can provide the correct return instructions and return address.
Please include your order number and the product you wish to return.
See our Returns & Refunds Policy for full details.
Who pays for return postage?
Customers are normally responsible for the direct cost of returning change-of-mind purchases.
Where goods are faulty, damaged, incorrect or not as described, Parkin & Hill will cover reasonable return costs where required by law.
Are fishing accessories included with storage products?
Only items specifically listed as included on the relevant product page are supplied.
Fishing rods, reels, tackle and other accessories shown in demonstration photographs may be for display purposes only.
Please check the individual product description before ordering.
Are product colours exact?
We aim to represent product colours accurately.
Small differences may occur because of lighting, photography and individual screen settings.
How can I contact customer support?
Email:
ParkinAndHill.shop@hotmail.com
For order enquiries, please include your full name and order number.
When will I receive a response?
We aim to respond as promptly as possible during working days.
Response times may be longer during weekends, public holidays or unusually busy periods.