Returns and Refunds

Returns & Refunds

We hope you are satisfied with your purchase from Parkin & Hill.

This policy explains how cancellations, returns, damaged products and refunds are handled.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Contact Us Before Returning Anything

Do not send an item back without contacting us first.

Return locations and instructions can vary depending on the order. Products returned without authorisation or to an incorrect address may not be received or processed.

To request a return, email: ParkinAndHill.shop@hotmail.com

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return
Photographs when the product is damaged, faulty or incorrect

Cancelling an Order Before Dispatch

We will attempt to stop the order, but cancellation cannot be guaranteed once processing or dispatch has started.

When an order cannot be stopped, you may need to receive it and follow the return process.

Change-of-Mind Returns

For most products purchased online, UK customers may notify us that they wish to cancel within 14 days after receiving their order.

After notifying us, the customer normally has another 14 days to return the product.

Returned products should be:

Complete
In their original condition
Returned with included accessories
Packaged securely
Handled only as much as reasonably necessary to inspect them

A deduction may be made where the value of a product has been reduced because it has been used, damaged or handled beyond what would reasonably be permitted when examining it in a shop.

Unless the product is faulty, damaged, incorrect or otherwise required by law, the customer is responsible for the cost of return postage.

We strongly recommend using a tracked return service and keeping proof of postage.

Damaged, Faulty or Incorrect Products

Please inspect your order after delivery.

Arrives damaged
Appears faulty
Is materially different from its description
Is not the product ordered
Is missing an advertised component

Include clear photographs or video showing the issue, the packaging and any relevant product label.

Depending on the circumstances, an appropriate resolution may include:

A replacement
A repair where appropriate
A partial refund
A full refund

Where a return is required because a product is faulty, damaged, incorrect or not as described, reasonable return costs will be handled in accordance with applicable consumer law.

Products That Cannot Normally Be Returned

Certain products may be excluded from change-of-mind returns where legally permitted, including:

Personalised or custom-made products
Products that deteriorate quickly
Sealed hygiene-sensitive products after the seal has been broken
Products inseparably mixed with other items after delivery

These exclusions do not remove a customer's rights when a product is faulty, damaged or not as described.

Return Packaging

Customers are responsible for packaging returned products securely.

Where possible, use the original packaging and include all components supplied with the product.

We cannot accept responsibility for damage caused by inadequate return packaging.

Refund Processing

Approved refunds will be returned to the original payment method.

For qualifying change-of-mind cancellations, refunds will normally be processed within 14 days after we receive the returned product or acceptable evidence that it has been sent back.

We may withhold the refund until the product is returned or evidence of return is supplied.

Where legally required, the original standard delivery charge will also be refunded. Additional charges paid for an upgraded or express delivery service may not be refundable beyond the cost of standard delivery.

Banks and payment providers may require additional time to display the refund after it has been processed.

Exchanges

We do not guarantee direct product exchanges.

Where an exchange is unavailable, the original product may need to be returned and a separate order placed for the replacement.

Refused and Unclaimed Parcels

Please contact us before refusing a delivery.

Parcels that are refused, unclaimed or returned because an incorrect address was supplied may be subject to reasonable return or redelivery costs where legally permitted.

International Orders

Customers outside the United Kingdom may also have mandatory rights under the laws applying in their location.

International return postage, customs charges and import fees may not be refundable unless the product is faulty, damaged, incorrect or applicable law requires otherwise.