Delivery Information

Thank you for shopping with Parkin & Hill.

This page explains how processing, delivery and tracking work when placing an order through our website.

Delivery Destinations

Available delivery destinations are shown during checkout.

Some products may not be available for delivery to every country or region. When delivery is unavailable for a particular address, this will normally be shown before payment is completed.

Processing and Delivery Times

Processing and delivery times can vary depending on the product, delivery destination and service available.

The estimated delivery timeframe will be displayed on the relevant product page or during checkout whenever available.

Delivery estimates are not guaranteed arrival dates. Delays may occasionally occur because of carrier disruption, customs processing, severe weather, public holidays or circumstances outside our reasonable control.

We will never advertise next-day delivery, UK dispatch or guaranteed arrival dates unless these services have been confirmed for the relevant product.

Delivery Charges

Any applicable delivery charge will be displayed during checkout before payment is completed.

The final delivery price may depend on:

The products ordered
The delivery destination
The parcel size or weight
The delivery service available

Customers will have the opportunity to review the complete order total before purchasing.

Order Tracking

Tracking information will be provided by email when tracking is available for the order.

Please allow time for the carrier's tracking system to update after receiving a dispatch confirmation.

Some tracking links may not display movement immediately.

Separate Parcels

Orders containing multiple products may occasionally arrive in separate parcels.

Receiving one item before another does not necessarily mean that part of the order is missing.

Separate tracking details may be provided when products are dispatched individually.

Address Changes

Please check that your delivery address is complete and accurate before placing an order.

To request an address change, contact ParkinAndHill.shop@hotmail.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Customers may be responsible for additional costs caused by an incomplete or incorrect address they supplied.

Delayed Orders

Delivery estimates can occasionally be affected by circumstances outside our control.

When an order appears significantly delayed, contact ParkinAndHill.shop@hotmail.com with:

Your full name
Your order number
The email address used at checkout
Your delivery postcode

We will review the available order and tracking information.

Orders That Appear Delivered

When tracking shows an order as delivered but it cannot be located, please:

Check around the delivery location.
Ask other members of the household.
Check with neighbours where appropriate.
Look for a delivery card or carrier message.
Contact the delivery carrier using the tracking number.

When the parcel still cannot be located, contact us so the matter can be reviewed.

Customs and Import Charges

Orders delivered outside the United Kingdom may be subject to local import duties, taxes or customs charges.

Where charges are not collected during checkout, the recipient may be responsible for paying them directly to the appropriate authority or delivery carrier.

Customs requirements vary by destination.